Return & Refund Policy

Last Updated: 10 July 2026

At Monika Jewellers, customer satisfaction is our priority.

Eligible Returns

Returns are accepted only if:

• Wrong product delivered.
• Damaged item received.
• Manufacturing defect found.

Requests must be made within 48 hours of delivery.

Return Requirements

Returned products must:

• Be unused.
• Include original packaging.
• Include invoice.
• Include all accessories.

Non-Returnable Products

Returns are not accepted for:

• Customized jewellery
• Personalized items
• Used products
• Damaged due to customer negligence

Return Approval

Every return request is reviewed by our quality team before approval.

Refund Process

Approved refunds are processed within 5–7 business days through the original payment method.

Exchange

Eligible products can be exchanged based on stock availability.

Cancellation of Refund

Refund requests may be rejected if products fail quality inspection.

Contact

Email: rameshsoni11498@gmail.com

Mobile: +91 9928285449

Cancellation Policy

Last Updated: 10 July 2026

At Monika Jewellers, we understand that plans can change. This Cancellation Policy explains how order cancellations are handled.

Customer Cancellation

Orders may be cancelled before dispatch.

Once shipped, cancellation requests cannot be accepted.

Cancellation by Monika Jewellers

We reserve the right to cancel orders because of:

• Product unavailability
• Pricing errors
• Payment verification issues
• Technical errors
• Fraud detection

Refund for Cancelled Orders

If payment has already been made, the refund will be processed within 5–7 business days to the original payment method.

Modification of Orders

Customers may request order modifications before shipment.

Once dispatched, changes cannot be made.

Contact Us

Monika Jewellers

Email: rameshsoni11498@gmail.com

Mobile: +91 9928285449